olongbet Privacy Policy

This page describes what we collect when you use olongbet and how we keep that data protected. We take data privacy seriously because your personal information is essential to account security, payment processing, and legal compliance. Our commitment is to handle your data transparently and securely at every step.

When you register an account, deposit funds, or place bets on olongbet, we collect information about you. This includes your name, identity document, address, email, phone number, and payment details. We also track your gameplay activity, account balance, and transaction history. This section explains why we collect each type of data, how long we keep it, and who has access to it.

We undertake to protect your data using industry-standard encryption, secure servers, and strict access controls. We do not sell your personal information to third parties. We share data only with trusted payment processors, legal authorities when required by law, and service providers who help us operate the platform securely.

What Data We Collect on olongbet

We collect different types of information depending on how you use the platform. Registration data includes your email address, chosen password, and phone number. Identity verification requires your government-issued ID (Indonesian KTP, passport, or driver's license) and proof of address. These documents are essential for Know Your Customer (KYC) compliance—they help us verify your identity and prevent fraud, money laundering, and underage access.

Payment information includes your chosen deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store full payment card details on our servers. Instead, our payment partners handle sensitive financial data under PCI compliance standards. We keep a record that you deposited via a particular method, but not the underlying card or account numbers.

Gameplay data tracks your bets, game activity, and account balance. This includes which tables you played, how much you wagered, results of games, and your running balance. We retain this history for dispute resolution, responsible account management, and compliance audits. Your transaction history is accessible anytime in your account settings.

• Registration data: email, password hash, phone number, registration timestamp.
• Identity documents: government ID scan, address proof scan, verification status.
• Payment data: deposit method, transaction ID, amount, timestamp (no full card/account numbers).
• Gameplay data: game type, bet amount, result, balance change, date and time.
• Device data: device type, operating system, IP address, browser type.
• Communication data: support tickets, messages between you and our team.

How We Use Your Data

We use your data for core operational purposes: account creation, identity verification, payment processing, and game administration. Your email and phone number allow us to send important account notifications—login alerts, password resets, withdrawal confirmations, and support responses. These communications are essential for account security and are not marketing messages.

We use your gameplay history to calculate winnings, resolve disputes, and detect unusual activity. If you report a concern about a game result or a missing payment, we review your transaction history to investigate. We also use gameplay data to comply with legal and regulatory requirements in jurisdictions where we operate.

Device information (IP address, browser type, device ID) helps us detect unauthorized access attempts and prevent account hijacking. If your account is logged in from an unfamiliar location or device, we may ask for additional verification. This protects you from fraudulent access.

Data Storage and Encryption

We store your data on encrypted servers located in data centres selected for security and compliance. Our servers may be situated outside your jurisdiction—this is standard practice for international online platforms. Regardless of server location, we encrypt all data in transit (between your device and our servers) and at rest (while stored on our systems).

Passwords are not stored as plain text. Instead, we hash them using industry-standard cryptographic functions. Even if our servers were compromised, attackers could not recover plaintext passwords. Email addresses and other personal data are encrypted using AES-256 encryption, a standard that protects banking and government systems worldwide.

We retain your data for as long as your account is active. After you close your account, we retain records for a reasonable period to fulfill legal obligations, resolve disputes, and maintain audit trails. Specific retention windows vary by data type and jurisdiction—typically one to seven years depending on legal requirements.

Third-Party Access and Payment Partners

We share your data with trusted third parties only when necessary to deliver our services. Payment processors (the banks and fintech companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) receive your payment information to authorize deposits and withdrawals. These processors are bound by strict confidentiality agreements and PCI compliance standards.

We may disclose your data to legal authorities, regulators, or law enforcement if required by law or if we reasonably believe disclosure is necessary to enforce our policies or protect safety. We will notify you of such disclosures unless legally prohibited from doing so.

We do not sell, rent, or share your personal data with third-party marketers or advertisers. We do not use your data to train artificial intelligence models or sell audience insights to data brokers. Our relationship is with you—not with entities trying to monetize your information.

Cookies and Tracking

We use cookies to remember your login session and preferences. Cookies are small text files stored on your device that identify you when you return to olongbet. Session cookies expire when you log out; persistent cookies may remain for several weeks to speed up future logins. You can disable cookies in your browser settings, but this may prevent the platform from functioning smoothly.

We do not use tracking pixels or third-party analytics services that profile you across the internet. We do not use cookies to build a browsing profile for sale to advertisers. Analytics data we collect (page views, button clicks) are aggregated and anonymized—we cannot connect individual browsing patterns to you personally.

Your Data Rights on olongbet

You have the right to access, correct, and delete your personal data subject to legal and operational constraints. You can view and edit most personal information in your account settings anytime. If you want to delete your account entirely, contact our support team. We will close the account and begin the data deletion process, subject to retention requirements for legal compliance.

You have the right to request a copy of all data we hold about you in a portable format. Contact our support team with a data-export request, and we will compile and transmit your information within a reasonable timeframe. This portable format allows you to switch platforms or keep records independently.

You have the right to opt out of promotional emails anytime. Non-promotional operational emails (account security, payment confirmations, support responses) cannot be opted out of because they are essential to account function.

Jurisdiction and Legal Compliance

olongbet operates across multiple jurisdictions with varying data protection laws. Where applicable, we comply with local data protection regulations. If you are located in a jurisdiction with strict data privacy requirements (such as the European Union), we honor those requirements even though olongbet primarily serves the Southeast Asian market.

Your data may be transferred between jurisdictions during normal platform operations. We undertake to protect it with equivalent security regardless of storage location. If you have concerns about cross-border data transfer, contact our support team to discuss alternatives.

Contact and Privacy Inquiries

If you have questions about how we handle your data, want to exercise your data rights, or believe we've mishandled your personal information, contact our support team. We maintain English and Indonesian-language support channels available during standard business hours. Reach out via email, and we'll respond within a reasonable timeframe with detailed information about your data or our privacy practices.

Our support team can help you with data-access requests, account deletion, privacy concerns, and technical questions about encryption or data retention. Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, our team treats all privacy inquiries with equal priority and care.

Policy Updates

We may update this privacy policy from time to time as our practices evolve or as legal requirements change. We will notify you of material changes via your registered email address. Your continued use of olongbet after receiving such notification signifies acceptance of the updated policy.

We protect your privacy as seriously as we protect your account balance. Transparency about data handling is central to trust. We encourage you to review this policy regularly and contact us if anything is unclear.